La'gent Stay Hakodate Ekimae

I am reviewing this as a neurodivergent person (with autism) who is sensitive to noise and heat in particular. I really enjoyed this hotel and it surprised me. Firstly, it is located in a really great place, just a short 2 minute walk or so from Hakodate station which has plenty of buses, trains and trams. The hotel is also fairly large, so you can navigate to it just by finding the hotel logo when you're near the area. Really useful for getting around. The staff were really welcoming on my trip, had good control of English and answered my questions quickly and resolved my issues. It was lovely to get their support. They held my bags for me one day as well without issue while I explored around town. The room itself was good as well. The rooms aren't noisy (although, note I did specifically request a corner room far from elevators), and there wasn't any leakage of noise between rooms I could hear. The temperature of the room could be controlled for heating or cooling, even in winter which is great for me. It does get cold normally but it's useful being able to control it myself. My room had a small view outside and it was nice to watch the snow and check out what to expect outside. The hotel itself is also connected to a Lawsons downstairs which is handy if it's too snowy and hard to get anywhere, as well as a few restaurants, onsen and gym. Handy. Internet was also good. Could easily stream anything I wanted. Was surprised how fast the speeds were. And the cost was quite reasonable as well. Cheaper than others but it was far more convenient than others as mentioned above.

The service from the staff was truly impressive. We initially booked a standard double room, but upon check-in, we were assigned a room at the end of the corridor where the Wi-Fi signal was inaccessible. After informing the staff, they promptly arranged a new room for us. To our surprise, we were upgraded to a very spacious twin room near the elevator. The room was so large that we could easily open 10 big suitcases at the same time. Two thumbs up for the staff—this level of service was truly appreciated! On top of that, the location is superb, right next to Hakodate Station, and conveniently close to the bus terminal and one of the streetcar stations. This was our second stay at this hotel, and we’ll definitely return the next time we visit Hakodate.

Superb location especially if you are travelling by train to this property. The bus station and the tram station is super close as well. So all in all, it's super accessible. Rooms are roomy and spacious and the onsen is big and can cater many people. Look out for the free popsicle once you are done with the onsen.... a very simple and thoughtful gesture from the property.

The team exceeded my expectations to always provided us right amounts of bath towels, pyjamas, toiletteries for my family needs , timely. I never had to call for missing/under provisioned items. Excellent housekeeping team , thank you. One out of my 4 my luggages was mistakenly sent to a different hotel, The hotel mgmt has graciously made arrangements to send it bck to my residence in Singapore without much issue. Thank you. The daily breakfast is excellent, my family enjoyed the family bonding time each morning looking forward to t awesome spread :) I will recommend friends & family to La'gent Stay Hakodate Ekimae. Its location beside the Hakodate JR Station & bus terminal is excellent.

Very close proximity to train station, excellent breakfast buffet both western and Japanese choices. Rooms were spacious as we requested two twin beds. Staff was very accommodating, after we checked out early 7:00 to try to catch a train to Sapporo we discovered that all trains were sold out until 3:00 therefore we went back to the hotel and asked if we could check back into our room and stay until 11:00 and they honoured our request. We really appreciated their hospitality.